THREATPORT/VULNERABILITY/CVE-2024-28988
CRITICAL SEVERITY

CVE-2024-28988

Web Help Desk vulnerability

CVSS
9.8
EPSS
36.6%
EPSS pct
98th
Exploited
No known
SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. This vulnerability was found by the ZDI team after researching a previous vulnerability and providing this report. The ZDI team was able to discover an unauthenticated attack during their research. We recommend all Web Help Desk customers apply the patch, which is now available. We thank Trend Micro Zero Day Initiative (ZDI) for its ongoing partnership in coordinating with SolarWinds on responsible disclosure of this and other potential vulnerabilities.
Affected vendor
Solarwinds
Affected product
Web Help Desk
CVSS vector
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
Weakness type (CWE)
  • CWE-502 — Deserialization of Untrusted Data
Published
2025-09-01

Risk analysis

Based on its CVSS vector, this vulnerability is exploitable over the network, low attack complexity, requiring no privileges, no user interaction. Successful exploitation leads to high impact to confidentiality, high impact to integrity, high impact to availability.

Its EPSS score of 36.6% reflects a moderate probability of exploitation activity in the wild over the next 30 days, placing it above 98% of all scored CVEs.

Check your external exposure to CVE-2024-28988

  • Confirm whether Solarwinds Web Help Desk is running on any internet-facing host or subdomain.
  • Match discovered service fingerprints against the version affected by CVE-2024-28988.
  • Prioritise remediation if the asset is public, business-critical, or near authentication/payment flows.

How ThreatPort helps with CVE-2024-28988

ThreatPort's external attack surface scanner checks your internet-facing assets — agentlessly, from the outside in — for the exposed services and versions that CVE-2024-28988 affects, then prioritises the finding by real risk using CISA KEV and FIRST.org EPSS.

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