THREATPORT/VULNERABILITY/CVE-2019-14994
HIGH SEVERITY

CVE-2019-14994

Jira Service Desk vulnerability

CVSS
7.5
EPSS
5.9%
EPSS pct
92th
Exploited
No known
The Customer Context Filter in Atlassian Jira Service Desk Server and Jira Service Desk Data Center before version 3.9.16, from version 3.10.0 before version 3.16.8, from version 4.0.0 before version 4.1.3, from version 4.2.0 before version 4.2.5, from version 4.3.0 before version 4.3.4, and version 4.4.0 allows remote attackers with portal access to view arbitrary issues in Jira Service Desk projects via a path traversal vulnerability. Note that when the 'Anyone can email the service desk or raise a request in the portal' setting is enabled, an attacker can grant themselves portal access, allowing them to exploit the vulnerability.
Affected vendor
Atlassian
Affected product
Jira Service Desk
CVSS vector
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N
Weakness type (CWE)
Published
2019-09-19

Risk analysis

Based on its CVSS vector, this vulnerability is exploitable over the network, low attack complexity, requiring no privileges, no user interaction. Successful exploitation leads to high impact to confidentiality.

Its EPSS score of 5.9% reflects a lower probability of exploitation activity in the wild over the next 30 days, placing it above 92% of all scored CVEs.

Check your external exposure to CVE-2019-14994

  • Confirm whether Atlassian Jira Service Desk is running on any internet-facing host or subdomain.
  • Match discovered service fingerprints against the version affected by CVE-2019-14994.
  • Prioritise remediation if the asset is public, business-critical, or near authentication/payment flows.

How ThreatPort helps with CVE-2019-14994

ThreatPort's external attack surface scanner checks your internet-facing assets — agentlessly, from the outside in — for the exposed services and versions that CVE-2019-14994 affects, then prioritises the finding by real risk using CISA KEV and FIRST.org EPSS.

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